POLICIES

RESERVATION, CANCELLATION AND FINANCIAL POLICIES:

Reservations are required. A reservation is not considered completed until a confirmation is sent by The Inn to the email provided.  Standard reservations include overnight accommodation, full breakfast, and access to Inn amenities and are subject to state and local taxes.  The Guest explicitly agrees to provide an active credit card at or before check-in to cover incidental expenses and as a payment method to cover any damages, repairs or violations to the The Agreement.

Deposits: A deposit of one night’s stay by credit card is required to guarantee reservations. We require one source of payment for the deposit and final bill. Final payment is due prior to arrival and not later than check-in.

Forms of Payment Accepted: We accept Visa, Mastercard, Discover and American Express as payment.  We do not accept cash, checks or money orders from retail guests.  The Inn may accept checks as payment in advance from corporate entities.  However, the full payment must be received 14 days or more from the check-in date in order for The Inn to have time for the check to clear the bank.  All Guests, regardless of original payment method, are required to provide a valid credit card for incidentals, damages, repairs or violations as stated under “Reservations” above.

Discounts and Special Offers: Discounted rates are only available at the time of your initial reservation. Discounts and specials cannot be combined nor can they be used on specific holidays unless explicitly stated in the the promotional material.

Booked Date Transfers: Dates booked are not transferable to different dates.

Cancellation Policies: 

      For reservations of 2 or less rooms:

  • A $45 administrative fee will be applied to all cancellations per room.  

  • Guests will be charged for 1 night’s booking (per room) if the booking is canceled by the guest more than 14 days from the booked arrival date.

  • Guests are responsible and liable for the entire booking balance if canceled 14 days or less from the booked arrival date. 

  • Guests are responsible and liable for the entire booking for non-arrival or early departure.

  • We highly recommend that Guests purchase travel insurance as a protection in the event of a necessary cancellation.  Please contact us at hello@opalandwest.com if you need a list of insurance providers.

      For Whole House buyouts or 3+ room reservations:

  • A $45 administrative fee will be applied to all cancellations per room.  

  • For Whole House buyouts, prepayment in full is required to secure the reservation.  A minimum of 2 nights is required for all Whole House buyouts.  Learn more and make your reservation at this link

  • The required cancellation notice is 30 days prior to the check-in date. If canceled more than 30 days from the check-in date, Guest will forfeit the deposit or ½ of the Whole House buyout cost, whichever is less.  If canceled with less than 30 days notice, Guests will not be entitled to any refund.

Non-availability of Accommodation: In the unlikely event that your booked accommodation is unavailable for reasons beyond our control, we would then refund your deposit in full or may offer to re-book for you on a different date.  Our financial liability would not extend beyond this point.

OCCUPANCY TERMS

Check-In: is after 3:00 p.m. It is much appreciated if you will notify us by email of your estimated time of arrival. 

Check-Out: is no later than 11:00 a.m. A copy of your final paid invoice will be provided electronically after the entire bill has been settled.

Room occupancy limits: Rooms are limited to two people per room (with the exception of an infant crib) for all rooms except for the Camp Suite on the 2d Floor which may be rented to accommodate up to 4 guests.

Children:

We welcome children and can provide by prior arrangement and free of charge, a high chair and a travel crib. We do ask that you provide all your own crib bedding. The Opal and West House is, however, in no manner child-proof for toddlers or children. For guests bringing a child, the child is to remain under the guest’s full and complete control and supervision at all times. Guest accepts full and complete responsibility for their child’s behavior and will not hold The Inn liable in any way and explicitly indemnifies and holds The Opal and West House harmless.

PERMITTED USES

Parties: Parties are not allowed. If you wish to bring people on-site who are not registered guests you must notify the Innkeeper and receive written permission. Additional charges may apply.  Violations of this policy are subject to additional fees being assessed on Guest’s credit card.  ADD more here about fees

Pets and Service Animals: Any animal is that is not a verifiable Service Animal are not allowed.  Service Animals are welcomed but prior written arrangements are required so that we can attempt to assure that no conflicts exist with our other potentially allergy sensitive guests/workers. Service Animals must not be permitted to jump, chew, scratch, sit or lie on any furniture, bedding, chairs or other fabric-covered items throughout the Inn.  Animals shall not be bathed or rinsed indoors. A violation of this policy will result in a $250 cleaning fee (per room) assessed on Guest’s final bill.